Refund Policy

1. The 14-day money-back guarantee

We offer a full refund on any plug-in or bundle within 14 days of purchase, for any reason. You do not need to justify it, and it applies whether or not you downloaded and activated the software.

This is a voluntary commercial promise. It sits on top of, and does not replace, the statutory rights described below.

2. Statutory right of withdrawal (UK and EU consumers)

Consumers in the UK and EU normally have 14 days to withdraw from a distance contract without giving a reason.

We do not ask you to waive that right at checkout. It therefore continues to apply after you download or activate the software, alongside our voluntary money-back guarantee.

To cancel within 14 days, use the details below.

Nothing here affects your separate statutory rights if the software is faulty, not as described, or not fit for purpose.

3. How to request a refund

We acknowledge requests within one working day and process approved refunds within five working days. The money returns to the original payment method; your bank may take a few days more to show it.

• Email support@fatberrydsp.com from the address on your order, or open a ticket from the contact page.
• Include your order number and which products you want refunded.
• You do not need to give a reason, though feedback on what did not work is genuinely useful to us.

4. What happens to your licence

When a refund is issued the corresponding licence is revoked and its activations are released. You must uninstall the software.

Refunding one item from a bundle is not possible, a bundle is refunded as a whole, at the bundle price.

5. Limits

• Requests made more than 14 days after purchase are considered case by case, and we normally decline them unless the software is defective.
• Repeated buy-and-refund cycles on the same product are treated as misuse and may lead to us declining further refunds or closing the account.
• Licences transferred to another person are refundable only to the current holder, at the original purchase price.

6. Chargebacks

Please contact us before raising a chargeback. A chargeback suspends the associated licences while the payment processor investigates, which takes considerably longer than a refund. We will always try to resolve it directly first.

7. If the software is faulty

If a plug-in does not work as described, we will try to fix it first. If we cannot fix it within a reasonable time, you are entitled to a refund regardless of how long ago you bought it. This right cannot be limited by anything in this policy.